Retail & e-commerce
Online stores, without the spreadsheet in the middle
For Shopify and Amazon sellers and direct-to-consumer brands
What do you want fixed first?
Add everything that applies. Each fix goes on your plan with how long it takes.
Add what you want fixed
Every fix shows how long it takes, and your plan shows how to start.
Open your plan
Answer a few questions to finish it, then save it. It's free.
Get your price from a person
A person at LOJIK checks your plan within one business day and sends a price set for your business, with ways to pay.
The detail
Built for retail & e-commerce
For Shopify and Amazon sellers and direct-to-consumer brands. LOJIK finds where time goes in stock counts, order-status questions, payouts, wholesale orders, and reordering. Then we build the fixes. When an app or a setting you already have closes the gap, we say so first.
What each fix includes
Stock counts that match across channels
Orders come in from your online store and a marketplace or two. Stock sits with a warehouse or a shipping partner, and the books live in accounting software. Each one keeps its own count, and someone matches them up in a spreadsheet. You find out an item oversold when the customer emails.
- Write down where an order and its stock go today: which tools, which apps, and who retypes what
- Check what the linking apps you already use cover, and keep them where they do the job
- Build the links they don't cover, with a readable record of every change
- A person still approves any change to money or customer records. We hand over the instructions and alerts.
Order-status replies ready to send
The inbox fills with "where is my order?" emails. Someone opens the order, finds the tracking number in another tab, and pastes the answer they pasted an hour ago. Meanwhile, the messages that need a real person wait behind them.
- Sort recent questions into two groups: ones your order status page or help inbox could already answer, and ones they can't
- Handle the first group with settings and apps you already pay for
- Add the missing order status to your help inbox, from your shipping partner, marketplace, or wholesale orders. A person approves each suggested reply.
- Send refunds, damage claims, and unusual cases to a named person
Payouts that match the books
The deposit in your bank never equals your sales. Fees, refunds, and marketplace adjustments are taken out first. So month-end means downloading payout reports and working out by hand what each deposit contains.
- Check whether an existing payout app already fits your sales channels and accounts. If it does, that's what we recommend.
- Agree with your bookkeeper or accountant which account each item goes to, before anything is recorded
- Record payouts in your accounting software automatically, matched to each deposit
- Flag the items that don't match for a person to sort out, with a record of every step
Wholesale orders without the retyping
Store buyers send orders as PDFs, spreadsheets, and emails that say "same as last time". Each one is typed in by hand and checked against a price sheet. The order that came in on a busy afternoon ships late.
- First, send buyers who will use your store's own wholesale ordering there
- List every way the other orders arrive, and what gets typed where
- Set it up so order lines are read, checked against each buyer's price list, and saved as draft orders a person confirms
- Hand over written rules for reading orders and pricing them, so you can add to them
Know what to reorder, and when
Reordering lives in one person's head and a spreadsheet: how fast things sell, supplier wait times, minimum orders, and what's already on the way. When that person is out, bestsellers run out and slow sellers get reordered anyway.
- Test the reorder tools already in your store software against how you really reorder
- Write down the rules they miss: each supplier's wait time, case sizes, stock on the way, and more than one warehouse
- Use those rules to draft purchase orders for a person to approve
- Make updating a supplier's terms one step, not a rebuild
What each channel actually earns
Sales are easy to see; profit by channel is not. Marketplace fees sit in payout reports, and your full cost per product sits in a spreadsheet. So whether a product is worth selling somewhere gets decided by feel.
- Check whether your accounting or reporting apps already show profit by channel in the detail you need
- Agree on which fees, returns, and costs count against which channel
- Bring your sales together with those costs, with a check before any number is shared
- Hand over a page your team reads weekly, with the rules for each number written next to it
Check for an app before building
Your store already runs on a stack of apps. The next gap might need one more subscription, a setting nobody turned on, or something built for you. From these answers alone, we can't honestly tell which. Building is not the default answer.
- A guided walk through how an order moves today, from checkout to shipping to the books
- A first written plan: which gaps an app, a feature, or a setting already fixes, which they don't, and what LOJIK would build around them
- A fixed price for the first fix, or honest advice to install the app and not build
How your tools fit together
How your sales channels connect
Updates move, with a record of each one, between the software that holds your stock and orders and your other tools. Those are marketplaces, a warehouse or shipping partner, and accounting. Linking apps cover their own ground. Shopify Marketplace Connect keeps listings, orders, and stock matched between a Shopify store and marketplaces including Amazon, Walmart, and eBay (Shopify Help Center, 2026). Amazon's Multichannel Fulfillment app for Shopify ships Shopify orders from Amazon stock and shows that stock in Shopify (vendor site, 2026). Shopify Flow is a free app on the Basic, Grow, Advanced, and Plus plans. It automates tasks in a store and across its apps (Shopify Help Center, 2026). LOJIK builds the links those tools leave out. A person approves any change to money or customer records.
- A link to your main stock and order software: a built-in connection, or exports and file drops where that's all there is
- Automatic updates; if one fails, it's retried and flagged
- A record of every change you can read
- A person approves changes to money and customer records
Order-status answers in your inbox
Much of this is already solved. Once a tracking number is added, Shopify's order status page lets customers check their shipment without contacting you. Help inboxes such as Gorgias show Shopify order details, and actions like refunds and cancellations, inside each message (vendor documentation, 2026). The gap is order information that never reaches Shopify. Examples: marketplace orders not copied into it, wholesale orders kept elsewhere, or a shipping partner's problems that aren't sent back. The other gap is the repeat replies a person still types.
- Order status from the sources your help inbox can't see
- Suggested replies in wording you approved, sent by a person or by rules you set
- Refunds, claims, and unusual cases sent to a named person
- A weekly count of which questions still come in, so you can see what to fix next
Payouts matched to your books
Payouts arrive with fees and refunds already taken out. Refunds through Shopify Payments usually come out of your next payout, and Amazon sets its own payout report schedule (vendor documentation, 2026). Payout apps already do much of this work. A2X, for one, records summaries of sales, fees, and taxes, matched to deposits, in QuickBooks Online, Xero, Sage, or NetSuite (vendor site, 2026). When an app like that fits, use it. Where it doesn't, LOJIK sets up which account each item goes to, the matching, and the review.
- Payout reports gathered from each sales channel
- Which account each item goes to, approved by your bookkeeper or accountant
- Entries matched to each bank deposit
- A list of items that don't match, with a record of every step
Wholesale orders in one place
Shopify B2B is available on the Basic, Grow, Advanced, and Plus plans. Below Plus, you get at most three catalogs across all wholesale markets, and no per-customer pricing (Shopify Help Center, 2026). Buyers whose pricing fits there can order through it. This fix is for the orders that still arrive by email, PDF, and spreadsheet. Order lines are read for a person to check and compared with the buyer's price list. Then they're saved as draft orders in the software you already use.
- Orders gathered from email, PDF, spreadsheet, and web form
- Order lines read, then confirmed by a person before an order exists
- Price-list and stock check for each buyer
- Draft orders created in your store or order software
Your reorder rules, applied every time
Shopify's admin now handles purchase orders and stock transfers. Shopify says Sidekick can help forecast demand, spot products that need restocking, and create purchase orders (Shopify Help Center, 2026). Where those tools cover your rules, use them. LOJIK writes down the rules that live in a buyer's head: supplier wait times, minimum orders, case sizes, and stock on the way. Those rules, with every change kept, draft purchase orders for a person to approve.
- Supplier terms written down with you, in plain words, with every change kept
- Reorder amounts worked out from sales and stock history
- Draft purchase orders that a person approves
- One-step updates when a supplier's terms change
Profit by sales channel
One checked page of what each channel earns, combining your sales, marketplace fees, and full cost per product. Online-store accounting apps already cover part of this. A2X, for example, says it tracks profit margins, cost of goods sold, and channel performance (vendor site, 2026). So the first step is checking what yours already reports. We build only the rules and combinations a ready-made report can't make from your data.
- Links to your sales, payout reports, and full cost per product
- Written rules for which fees, returns, and costs count against which channel
- A check before any number is shared
- A weekly page with the rules beside each number
Questions
Asked and answered.
There's a Shopify app for almost everything. Why would we pay to have something built?
Often you shouldn't. If an app from the Shopify App Store, or a feature in your plan, closes the gap, the plan we write for you recommends it. We build for the gaps apps leave: a shipping partner, wholesale accounts, an accounting setup, or rules no app handles for you.
Can you keep stock counts matched between Shopify and Amazon?
Start with the linking apps that exist. Shopify Marketplace Connect and Amazon's Multichannel Fulfillment app for Shopify both already handle stock for their own channels (Shopify Help Center and vendor site, 2026). We build when stock also lives somewhere they can't reach, such as warehouse software or a wholesale channel. That's when someone is still matching counts by hand.
Will it work with our shipping company (3PL), warehouse software, or business management software (ERP)?
Usually yes, if the software has a built-in connection or a reliable export. If it already offers a Shopify link, we check what that covers first. Software that only exports files takes more work to connect, and the estimate says so up front.
When do we get a price?
After a person at LOJIK reviews your plan and confirms the fix is a good fit. You then get what's included, the timeline and the price to approve.
Who owns what you build, and where does our store data live?
When we hand it over, your team can receive the code, logins, instructions, and the job of running it. The fix may keep its own copies of store or customer data, such as a change record or a review list. If so, the proposal says where they live and who controls them. If you want LOJIK to run it for you, that support is agreed separately before launch.
Next step
Not sure which fix comes first?
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